When you call, email, or live chat you are talking to a medical esthetician that was hired and trained by Alana herself.
These amazing estheticians have had at least two years’ experience in the medical spa field, advanced ingredient and product knowledge, and professional treatment training.
Don’t be surprised if Alana answers; she jumps in to keep in touch and provide the same quality of customized advice as when she started almost ten years ago!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting us first.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Contact us if you need a replacement before sending it back. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 34179 Golden Lantern Ste 101, Dana Point, CA, 92629, United States.
To return your product, you should mail your product to: 34179 Golden Lantern Ste 101, Dana Point, CA, 92629, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.