Effective Date: 01/01/2024
CONSENT TO PRIVACY POLICY
By accessing this website, using this mobile application, or providing personal information to Alana Mitchell, Inc., a California corporation or any of its respective affiliates (“Alana Mitchell”) by any means, you agree to the terms of this Privacy Policy.
PURPOSE
Alana Mitchell respects your privacy, and is committed to protecting your personal information from unauthorized use or disclosure.
This Privacy Policy describes how your personal information may be collected when you visit our website, shop our products, use our products, access our services, enroll in our marketing programs, or otherwise interact with Alana Mitchell. It describes how personal information is used, disclosed, and the steps Alana Mitchell takes to protect it from unauthorized use or disclosure. Special offers, promotions, contests, or specific services might use or require different personal information practices than are described in this Privacy Policy.
PERSONAL INFORMATION
Alana Mitchell defines “personal information” to mean information that we directly associate with or use to identify you. Personal information may include your name, address, phone number, email address, fax number, or information pertaining to a marketing program, mailing list, sweepstakes, poll, contest, promotion, survey, social media posts, product orders made online, mobile application use (including location data), requests for customer service, online registration, or financial account when associated with a person’s name. Our definition does not include “aggregate personal information,” which is information that we collect about a group or category of persons or services, or “de-identified information,” which is information from which we or our agents have removed any information that can be used to specifically identify a person. This Privacy Policy does not restrict or limit our collection or use of aggregate personal information or de-indentified information.
COLLECTION OF PERSONAL INFORMATION
Alana Mitchell may collect your personal information through one or more of the following methods:
OUR USE OF PERSONAL INFORMATION
Alana Mitchell may use your personal information for a variety of purposes, including:
When it is possible to do so, we may link personal information (such as your name or e-mail address) with non-personal information (such as the unique identifier associated with your computer or mobile device). We may also link personal information with other generally or publicly available information to help us identify your preferences or interests. The information we collect may also be merged with information available from other sources such as (1) companies that match e-mail addresses with postal addresses and other information; (2) credit card verification and credit services; and (3) our affiliates.
DISCLOSURE OF PERSONAL INFORMATION
Alana Mitchell may share your personal information internally among its affiliates. Alana Mitchell does not sell or rent your personal information to third parties in the ordinary course of business. Notwithstanding, upon the occurrence of certain corporate transactions, your personal information may be disclosed or transferred as described under the caption “Certain Business Transfers” below. Our practices with respect to the disclosure of personal information are described below or as otherwise stated in this Privacy Policy.
PAYMENT INFORMATION
We may also ask you for financial information for payment purposes, including your billing name; billing address; credit, debit, bank card or PayPal account information; or any other information that we, in our sole discretion, deem appropriate (“Payment Information”). We will not store your Payment Information on our database. Once you provide us with your Payment Information, we will forward the information to our third party payment processor, who will only use your Payment Information to process your payment of the ordered products.
INFORMATION PERTAINING TO CHILDREN
Alana Mitchell is the only operator of its website, and its contact information is listed in the “How to Contact Us” section below. Alana Mitchell does not knowingly or intentionally collect personal information from children under the age of 13, and has taken steps to avoid doing so through its website. Accordingly, Alana Mitchell does not enable children to make their personal information publicly available, knowingly or intentionally use their information in any manner, or knowingly or intentionally disclose their information to anyone. If a child under the age of 13 has or may have provided personal information to Alana Mitchell, a parent or guardian may inform us of that fact by contacting us using one of the methods listed in the “How to Contact Us” section below, and we will then review our records and delete any such information from our database. If you are under the age of 13, do not provide us with any personal information either directly or indirectly (e.g., by posting personal information on our website). Any personal information that we receive from a person whom we believe is under the age of 13 will be deleted.
ACCESS TO AND RETENTION OF PERSONAL INFORMATION
Alana Mitchell does not maintain all of your personal information in a form that you can access or update, and some items, such as transaction records, may not be changed. Accordingly, we will determine and may limit what may be accessed and how, and we may keep a record of changes (including deletions) and disclose them for compliance or other lawful purposes. We keep your personal information for as long as we think is necessary or advisable, and we reserve the right to retain it to the full extent not prohibited by law. You may review your personal information that is readily accessible or request that it be updated by contacting our Alana Mitchell Customer Service Center using one of the methods listed under the “How to Contact Us” section below.
SECURITY OF PERSONAL INFORMATION
Alana Mitchell uses various physical, electronic, and procedural measures to protect your personal information from unauthorized disclosure or misuse. We employ Secure Sockets Layer (SSL) technology and other security measures to encrypt sensitive personal information you input, such as credit card numbers, during transmission. However, because no data security systems are completely secure, we do not warrant that any personal information that you provide to us will be secure or safe from unauthorized access. If you provide any personal information to us, you do so at your own risk.
LINKS TO OTHER WEBSITES
Alana Mitchell’s website may contain links to websites operated by third parties. We may, from time to time, at our sole discretion, add or remove links to other websites. These links are provided solely as a convenience to you, and access to any such websites is at your own risk. Your business dealings, communications with or participations in promotions with advertisers (other than Alana Mitchell) and any terms, conditions, warranties or representations associated with such dealings are solely between you and such third parties. When you visit their websites, they may collect information about your visit and use it to provide advertisements to you. This Privacy Policy does not apply to, and we are not responsible for, the practices of third parties that collect your personal information. Each of these linked websites may maintain its own policies about the collection, use, and protection of your personal information. We encourage you to check the privacy policies of such third parties to learn about their practices.
SOCIAL NETWORK WEBSITES
By accessing the links to certain social network websites posted on our website, you may have interactions that you initiate with us on such third party websites or services. Examples of such interactions include enabling you to transmit content from your account on a third party website or service; to “like” or “share” our website or content to other websites or services; and to otherwise connect our website to a third party website, application, or service.
Information you post or to which you provide access on such third-party websites and services may be publicly displayed on our website or by such third party website or service. Similarly, if you post information on a third party website or service that references our website (e.g., by using a hashtag associated with Alana Mitchell in a tweet or status update), your post may be published on our website or social network websites in accordance with the terms of the third party website or service. Also, both Alana Mitchell and the third party may have access to certain information about you and your use of our website and the third party site or service.
The information we collect in connection with our social network websites is subject to this Privacy Policy. The information collected and stored by the third parties remains subject to those third parties’ privacy practices.
CHANGES TO THIS POLICY
Alana Mitchell will modify this Privacy Policy if our practices change. We will notify you of such changes by posting a modified version of this Privacy Policy on our website and indicating the date it was last modified. We encourage you to visit our website periodically to view the latest version of this Privacy Policy.
OPT-OUT CHOICES
Alana Mitchell’s website does not respond to “do not track” signals or similar mechanisms. Alana Mitchell may send you email messages, direct mail offers, or other communications regarding products or services unless you specifically ask us not to do so when you enroll in our marketing program, access our website, or change your preferences by updating any accounts you may have with us. At any time, you may elect to discontinue receiving commercial messages from Alana Mitchell by submitting an opt-out request to our Alana Mitchell Customer Service Center (see “How to Contact Us” below) or by following the instructions in the form of the communication you received, as described below.
HOW TO CONTACT US
Please contact us by mail, email, or telephone, if you have any questions, comments, or concerns about this Privacy Policy or privacy-related comments or questions:
Email: betterskin@alanamitchell.com
27131 Calle Arroyo suite 1702, San Juan Capistrano, CA 92675