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Frequently Asked Questions

What does the red partial stamp on my package mean? What exactly is a partial shipment?

When you have received an order from us that has a partial red stamp on the cusotrmer receipt , and the order is incomplete, in this case, you have received a partial shipment. Not to worry, the rest of your shipment is arriving soon!

How long does it take to receive a package once I have placed my order?

For the packages that are free shipping, the average time it takes to reach you is between 2-5 business days.

What is the return policy at Alana Mitchell Skincare?

We want you to be fully satisfied with every item that you purchase from Alana Mitchell Skincare. All returned merchandise must be in its original packaging, have the original sales slip enclosed, and be postmarked within 30 days of the order date to guarantee a full refund.

If my packaged arrives leaking or defective what happens?

If this has happened to you, we apologize for this; it seems the shipping carrier mishandled the package. Not to worry we are here to serve you better, contact us so we can take the necessary steps possible to help your situation.

Am I able to combine free discounts and gifts?

Unfortunately, we only allow you to use one free discount or gift code per order placed. However, if you need further assistance on the best discount or gift, please get in touch with us on (888) 222-0637, our customer representative will help you. Please keep in mind the customer representative does not have the discounts codes. Thus, they will require you to provide it over the phone to ensure they serve you better.

My package seems to have been misplaced, what should I do?

We sincerely apologise for the inconvenience caused on you by the shipping carrier. It is advisable that you first ask your neighbors if the carrier left your package with them. The second step you could take is calling your local post office to check on your shipment. These two steps are essential, as we have found it has solved 90 percent of lost shipment issues. If you have covered the two steps and still do not have your shipment, contact us, we are happy to be of any assistance.

I need to cancel my order, how do I go about it?

If you have placed an order and you need to cancel it, we require you to call us within the hour. The reason being, we are set up to ship any orders placed as soon as possible to ensure items are delivered on time. Therefore, you need to call us to cancel your order one hour after purchase to guarantee the order is not fulfilled.

How do I check the stock of a particular product?

If you would like to know if a particular item is in stock, it is much faster and easier for you to please call us at (888) 222-0637.

When is my credit card charged?

Our system has been set up in a way your credit card is charged immediately you place your order; this is just as any other major online retailer found in the USA. With the immediate payment made allows us to ship your items as soon as possible.