We offer the fastest shipping and hassle free returns!

Shipping Information

• Most US based orders are shipped directly from our warehouse within 24-48 hrs for your convenience and maximum efficiency
  
• Your product will arrive within 7 to 10 Business Days

Returns

• We offer a 100% Satisfaction guarantee or your money back. Please contact us for return requests.
• Return policy does not apply to products purchased with a discount code. All Returns subject to a 20% restock fee at our discretion.

Why Buy From Alana Mitchell Skincare?

• sales all season long
• competitive pricing
• live esthetician help
• spa & medical products
• shop by category or concern
• Alana gives back

Live Esthetician Help

When you call, email, or live chat you are talking to a medical esthetician that was hired and trained by Alana herself.

These amazing estheticians have had at least two years’ experience in the medical spa field, advanced ingredient and product knowledge, and professional treatment training.

Don’t be surprised if Alana answers; she jumps in to keep in touch and provide the same quality of customized advice as when she started almost ten years ago!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without contacting us first.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at betterskin@alanamitchell.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Contact us if you need a replacement before sending it back. If you need to exchange it for the same item, send us an email at betterskin@alanamitchell.com and send your item to: 34179 Golden Lantern Ste 101, Dana Point, CA, 92629, United States.

Shipping
To return your product, you should mail your product to: 34179 Golden Lantern Ste 101, Dana Point, CA, 92629, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.