We offer the fastest shipping and hassle free returns!
Shipping Information
Most US based orders are shipped directly from our warehouse within 24-48 hrs for your convenience and maximum efficiency
Your product will arrive within 7 to 10 Business Days
Returns
We offer a 100% Satisfaction guarantee or your money back. Please contact us for return requests.
Return policy does not apply to products purchased with a discount code. All Returns subject to a 20% restock fee at our discretion.
Why Buy From Alana Mitchell Skincare?
sales all season long
competitive pricing
live esthetician help
spa & medical products
shop by category or concern
Alana gives back
Live Esthetician Help
When you call, email, or live chat you are talking to a medical esthetician that was hired and trained by Alana herself.
These amazing estheticians have had at least two years’ experience in the medical spa field, advanced ingredient and product knowledge, and professional treatment training.
Don’t be surprised if Alana answers; she jumps in to keep in touch and provide the same quality of customized advice as when she started almost ten years ago!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting us first.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at betterskin@alanamitchell.com.
Exchanges (if applicable) We only replace items if they are defective or damaged. Contact us if you need a replacement before sending it back. If you need to exchange it for the same item, send us an email at betterskin@alanamitchell.com and send your item to: 34179 Golden Lantern Ste 101, Dana Point, CA, 92629, United States.
Shipping To return your product, you should mail your product to: 34179 Golden Lantern Ste 101, Dana Point, CA, 92629, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRODUCT STORY
A natural source of vitamins and nutrients, the Alana Mitchell Foaming Pumpkin Cleanser is the perfect start to any skincare regimen. This daily pore-refining cleanser is great for all skin types as it is non-tingling and non-... Read More
PRODUCT STORY
The Alana Mitchell Daily OC Cream Cleanser is a great first cleanser or stand alone cleanser to remove dirt, oil, and makeup. Nourishing and moisturizing coconut oil and plant extracts soothe and restore the skin for a bright, ... Read More
PRODUCT DESCRIPTION - BRIGHTENING and EXFOLIATING SPONGE
*2-5 uses per sponge!
The Alana Mitchell 4-in-1 Cleansing Sponge eliminates the needs for different products, saving you time and money in your skincare routine. It is ideal for all s... Read More
Alana Mitchell Full Spectrum Hemp Cream Cleanser 8oz
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Reveal more luminous skin with the Alana Mitchell Full Spectrum Hemp Cream Cleanser! This moisturizing facial cleanser contains hand picked ingredients to soothe skin and restore its natural pH balance. Anti-inflammatory properties calm the appe... Read More